{"id":28403,"date":"2013-08-19T10:24:24","date_gmt":"2013-08-19T08:24:24","guid":{"rendered":"https:\/\/laq.pl\/laq-faq\/"},"modified":"2025-04-09T16:30:13","modified_gmt":"2025-04-09T14:30:13","slug":"laq-faq","status":"publish","type":"page","link":"https:\/\/laq.pl\/en\/laq-faq\/","title":{"rendered":"LaQ FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1570610702376{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 3px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;}&#8221;][vc_column]<div class=\"shortcode-title center faq-title-border\"><h3 class=\"big-title\" style=\"color:#000000;\">What answer are you looking for?<\/h3><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570610709489{margin-bottom: 30px !important;padding-top: 80px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<div class=\"shortcode-title center \"><h3 class=\"normal-title\" >Pomocownik<\/h3><\/div>[vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"shortcode-title left \"><h3 class=\"small-title\" >Order and delivery<\/h3><\/div><ul class=\"list\"><li><a href=\"https:\/\/laq.pl\/platnosc-i-dostawa\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Free delivery<\/a><\/li><li><a href=\"https:\/\/laq.pl\/platnosc-i-dostawa\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Delivery costs<\/a><\/li><li><a href=\"https:\/\/laq.pl\/platnosc-i-dostawa\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Types of deliveries<\/a><\/li><li><a href=\"https:\/\/laq.pl\/platnosc-i-dostawa\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Lead time<\/a><\/li><li><a href=\"https:\/\/laq.pl\/moje-konto\/orders\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Order status<\/a><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"shortcode-title left \"><h3 class=\"small-title\" >Complaints and returns<\/h3><\/div><ul class=\"list\"><li><a href=\"https:\/\/laq.pl\/zwrot-i-reklamacja\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Return Time<\/a><\/li><li><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfrSz8QwQG0h_VXwPBhLFl9_aAOXslj1nowW41Y1-BXMRceIw\/viewform\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Return form<\/a><\/li><li><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfrSz8QwQG0h_VXwPBhLFl9_aAOXslj1nowW41Y1-BXMRceIw\/viewform\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Complaint form<\/a><\/li><li><a href=\"https:\/\/laq.pl\/zwrot-i-reklamacja\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>How to return<\/a><\/li><li><a href=\"https:\/\/laq.pl\/zwrot-i-reklamacja\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>How to return<\/a><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"shortcode-title left \"><h3 class=\"small-title\" >Already purchased - what next?<\/h3><\/div><ul class=\"list\"><li><a href=\"https:\/\/laq.pl\/moje-konto\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>My account<\/a><\/li><li><a href=\"https:\/\/laq.pl\/moje-konto\/orders\/\" target=\"\"><i style=\"color:000000\" class=\"fa fa-caret-right\"><\/i>Order status<\/a><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570610671952{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<div class=\"shortcode-title center \"><h3 class=\"normal-title\" >O co pytacie<\/h3><\/div>[vc_row_inner css=&#8221;.vc_custom_1484283113542{padding-bottom: 15px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1570610654351{margin-right: 10px !important;margin-left: 10px !important;}&#8221;]<div class=\"faqs-container\"><div class=\"faqs-content style-2\"><h3 class=\"small-title\">Most popular questions<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq\"><div class=\"title\">Can LaQ products be used by pregnant women?<\/div><div class=\"content\">Yes, all our products are safe for pregnant women.<\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;faq-questions&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1570610663741{margin-right: 10px !important;margin-left: 30px !important;}&#8221;]<div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">What are you asking about?<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What are the active substances? <\/span><\/a><div class=\"tab_content\">Active substances, active substances - are nothing more than cosmetic ingredients that are responsible for their action. They are a key part of the ingredients of a cosmetic - they are responsible for the action of the product, they improve the condition of the skin. They are found in virtually every one of our products. These include natural oils (e.g. raspberry seed oil, grape seed oil, plum oil, watermelon oil) butters, plant extracts, moisturizers (e.g. aloe vera juice, glycerin, urea, niacinamide), soothing (e.g. panthenol, allantoin, pre- and post-biotic complexes) or vitamins (e.g. B vitamins, vitamin C and vitamin K derivative).    <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Butter &#8211; to wash it off or not? <\/span><\/a><div class=\"tab_content\">Our butter intensely nourishes the skin, so as much as possible it can be used as a cream. It is best to moisten the face before application, then the butter will be better absorbed and work. <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Will male oil be suitable for brittle hair? <\/span><\/a><div class=\"tab_content\">Of course, as much as possible! It super conditions the beard before and after shaving, and also conditions the hair. The ingredients include watermelon seed oil, sweet almond oil, raspberry seed oil, hemp seed oil and vitamin E.  <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Which face wash mousse has a softer scent? <\/span><\/a><div class=\"tab_content\">The Mousse in the Blanket series has a perfume-inspired scent, so it's a bit stronger. Similarly, Forget-Me-Not and Magnolia, although the scent itself is less intense. The other mousses (Praline, Exfoliating and Moisturizing) have mild fragrances.  <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is the concentration of ingredients in the serum? <\/span><\/a><div class=\"tab_content\">We do not provide this information intentionally. It should be borne in mind that considering the effectiveness of products through the prism of the concentration of a single ingredient will be, in this case, information inadequately reflecting the performance of the entire product, since the study of their effectiveness consisted in demonstrating the synergistic action of the active ingredients contained therein, selected based on the experience and scientific knowledge of chemists, cosmetologists and microbiologists cooperating with the company. <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Cosmetics for children &#8211; are they really not allowed to be used by children under 3? <\/span><\/a><div class=\"tab_content\">Yes, we recommend our cosmetics for children over 3 years old. This is mainly due to their form, juicy colors and fragrances, so that younger children can treat them as a food product. <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is the softest gel? <\/span><\/a><div class=\"tab_content\">Of course, the one for children \ud83d\ude42 This is the most gentle formula we have available. \ud83d\ude0a The fruit gels are also very gentle and don't pinch your eyes, so you can try using them for facial cleansing as well. <\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">More about SERUM<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is niacinamide? <\/span><\/a><div class=\"tab_content\">Niacinamide is vitamin B3, also known as vitamin PP or simply niacin. It's an ingredient ideal for all skin types, including sensitive or acne-prone skin. It moisturizes, regenerates, acts as an anti-inflammatory and antioxidant, as well as regulates sebaceous glands and lightens hyperpigmentation. You can find this brilliant ingredient in four of our serums: Acne Control, Biome, Lady in Red, Princess, Royal   <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can several serums be used together? <\/span><\/a><div class=\"tab_content\">Yes, however, the order in which they are applied is important. In the morning, it's best to apply the gel and cream ones, and in the evening the cream and oil ones to nourish your skin even better. Just remember the right order of application - gel, cream and, at the very end, oil.  <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How much % vitamin C is in the serum? <\/span><\/a><div class=\"tab_content\">In our serum we used a stable form of vitamin C - ascorbyl tetraisopalmitate, which does not degrade quickly and the addition of already a small amount (less than 1%) works effectively. Most often, cosmetics with very high concentrations of vitamin C use ascorbic acid, which is the most unstable form of this vitamin. In a very short time its activity decreases and the cosmetic no longer works as it should. For this reason, there is no need to use a stable form of vitamin C in such high concentrations as ascorbic acid.   <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can Lady in red serum be used with isotec treatment? <\/span><\/a><div class=\"tab_content\">There are no contraindications. The serum has the right pH for facial skin and will not dry it out. Also noteworthy is Acne serum, which is not based on acids but on niacinamide and up to 12 plant extracts. It is in gel form, so it will work perfectly as a base for a cream. Biome serum is also worth recommending. It increases the population of good bacteria, which benefits the skin. It is very mild and, like Acne serum, contains no fragrance.      <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Serums &#8211; can they be used on the skin under the eyes? <\/span><\/a><div class=\"tab_content\">As much as possible! In particular, cream and oil serums will be suitable. Without hesitation, you can also use a gel serum, but in this case be sure to apply a more concentrated form (cream or oil) to ''close'' the care.  <\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">After applying the serum, should I wait 5 minutes for it to absorb before applying the cream? <\/span><\/a><div class=\"tab_content\">Depends on the serum and further care. Detailed information is given in the description of the serum. <\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570610678378{padding-top: 40px !important;padding-bottom: 10px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1481351240650{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"service hb-animate-element bottom-to-top style-2\"><div class=\"service-content style-2\"><div class=\"icon\"><i class=\"service-icon fa fa-comment-o no-background\" style=\"color:2196f3;\"><\/i><\/div><div class=\"service-desc\"><div class=\"title service-text\">Live Chat - find us on Facebook<\/div><div class=\"description other-font\">Facebook<\/div><div class=\"service-read-more other-font\"><a href=\"https:\/\/www.facebook.com\/LaQpl\/\" class=\"other-read-more\" target=\"\">napisz do nas na FB<i class=\"fa fa-arrow-right\"><\/i><\/a><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1481351248381{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"service hb-animate-element bottom-to-top style-2\"><div class=\"service-content style-2\"><div class=\"icon\"><i class=\"service-icon fa fa-envelope-o no-background\" style=\"color:2196f3;\"><\/i><\/div><div class=\"service-desc\"><div class=\"title service-text\">Write to us<\/div><div class=\"description other-font\">If your question is not answered here, we will be happy to help &#8211; write to sklep@laq.pl.<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"service hb-animate-element bottom-to-top style-2\"><div class=\"service-content style-2\"><div class=\"icon\"><i class=\"service-icon fa fa-phone no-background\" style=\"color:2196f3;\"><\/i><\/div><div class=\"service-desc\"><div class=\"title service-text\">Quick help?<\/div><div class=\"description other-font\">Call +48 603 588 005 &#8211; we will help as much as we can, but only between 8:00 and 15:00. If it&#8217;s later, write to us \ud83d\ude09 <\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1570610702376{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 3px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570610709489{margin-bottom: 30px !important;padding-top: 80px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570610671952{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1484283113542{padding-bottom: 15px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1570610654351{margin-right: 10px !important;margin-left: 10px !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;faq-questions&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1570610663741{margin-right: 10px !important;margin-left: 30px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570610678378{padding-top: 40px !important;padding-bottom: 10px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1481351240650{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1481351248381{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28403","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/pages\/28403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/comments?post=28403"}],"version-history":[{"count":2,"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/pages\/28403\/revisions"}],"predecessor-version":[{"id":28405,"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/pages\/28403\/revisions\/28405"}],"wp:attachment":[{"href":"https:\/\/laq.pl\/en\/wp-json\/wp\/v2\/media?parent=28403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}