LaQ Store Terms and Conditions

These Regulations define the rules for concluding a sales agreement for Goods between the Seller and the Customer, using means of distance communication, and for the Customer to use the Store, available at www.laq.pl, owned by: LATECH Spółka z o.o. with its registered office in Suchy Las (62-002), ul. Klonowa 2, NIP: 9721331275, REGON: 523121457, KRS: 0000992181. In the scope of services provided electronically, these Regulations are the regulations referred to in art. 9 of the Act of 18 July 2002 on the provision of services electronically (Journal of Laws of 2002, No. 144, item 1204, as amended). The Regulations are addressed to all Customers of the Store. The Customer is obliged to comply with all provisions of the Regulations. Sales are made on the basis of the version of these Regulations in force at the time of placing the order. All information contained on the Store’s website relating to products (including prices) does not constitute a commercial offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a contract as specified in Art. 71 of the Civil Code. All products available in the store were manufactured by LATECH Spółka z o.o. with its registered office in Suchy Las (62-002), ul. Klonowa 2, NIP: 9721331275, REGON: 523121457, KRS: 0000992181.

§ 2. Definitions

Seller – LATECH Spółka z o.o. with its registered office in Suchy Las (62-002), ul. Klonowa 2, NIP: 9721331275, REGON: 523121457, KRS: 0000992181. Store – an internet service belonging to the Seller, available under the domain www.laq.pl, through which the Customer can purchase Goods from the Seller; Store Website – means the internet service available at www.laq.pl, where the Store is available; Customer – means an entity for which services may be provided electronically in accordance with the Regulations and legal provisions or with whom a Sales Agreement may be concluded; Delivery – means the actual act of delivering the Goods specified in the order to the Customer by the Seller, through the Supplier; Seller – means the entity with which the Seller cooperates in the scope of delivering the Goods; Consumer – means a natural person who enters into a legal transaction with an entrepreneur for purposes not directly related to his/her trade, business or profession; Customer Account – means an individual panel dedicated to each Customer, launched on his/her behalf by the Seller following a correct Registration in the Online Store, as a result of which an agreement for the provision of electronic services is concluded; Entrepreneur – means a natural person, legal person or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity on its own behalf and entering into a legal transaction directly related to his/her/its business or professional activity; Entrepreneur with Consumer Rights – means a natural person concluding a Sales Agreement directly related to his/her business activity, where the content of the Sales Agreement indicates that it does not have a professional character for that Entrepreneur, in particular resulting from the object of the business activity performed by him/her, made available pursuant to the provisions on the Central Register and Information on Economic Activity (CEIDG);
Regulations – means these terms and conditions;
Registration – means the factual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store;
Durability – the ability of the Goods to maintain their functions and properties during ordinary use;
Goods – a movable item presented in the Store, which may be the subject of a sales agreement, specifically identified in the order;
Clothing – Goods having the character of clothing or personal accessories, being the subject of the Sales Agreement. Sales Agreement – means a sales agreement concluded at a distance, on the terms specified in the Regulations, between the Customer and the Seller.

§ 3. Terms of Use of the Store

All rights to the Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, the Store’s website, as well as to patterns, forms, logos posted on the Store (with the exception of logos and photos presented on the Store for the purpose of presenting goods, to which copyrights belong to third parties) belong to the Seller, and they may be used only in the manner specified in and in accordance with the Regulations and with the Seller’s consent expressed in writing. The Seller will make every effort to ensure that the use of the Store is possible for Internet users using all popular Internet browsers, operating systems, device types and Internet connection types. The condition for using the services of the Store is to read and accept these Regulations and the Privacy Policy posted on the Store’s website. By placing an order, the Customer accepts the content of the Regulations. In order to place an order in the Store via the Store’s website and to use the services provided electronically via the Store’s website, the Customer must have an active e-mail account. The Customer is prohibited from providing content of an illegal nature and from using the Store, its website or free services provided by the Seller in a manner that is contrary to the law, good customs or infringes the personal rights of third parties.

§ 4 Customer Account Registration

In order to create a Customer Account, the Customer is obliged to complete free Registration. Registration in the Store is completely voluntary and not associated with any fees payable to the Seller. In order to register correctly, the Customer is required to fill out the Registration form available on the Store Website and send the completed form to the Seller by selecting the appropriate functionality on the Store Website. During Registration, the Customer will be required to set an individual password. During the Registration process, the Customer will be able to read the Regulations and will be obliged to accept their content by checking the appropriate box in the Registration form. After sending a correctly completed registration form, the Customer will immediately receive a confirmation of Registration by the Seller to the provided e-mail address. At that moment, an agreement is concluded for the electronic provision of the Customer Account management service, and the Customer will be able to access the Customer Account and make changes to the personal data provided during Registration.

§ 5. Receiving and processing orders

The information contained on the Site does not constitute an offer within the meaning of the Civil Code. It is merely an invitation for Customers to submit offers to conclude a Sales Agreement with the Seller. The condition for using the services offered by the Seller via the Store Website is to read and accept these Regulations and the Privacy Policy posted on the Store Website. The Customer may place an order via the Store 7 days a week, 24 hours a day. An order in the Store can be placed both by a Customer who has registered, as well as without registration, by using the option of placing an order as a guest. The Customer placing an order via the Store Website completes the order by selecting the Goods, which is done by selecting the “ADD TO CART” command visible on the page of the selected Goods. After completing the entire order and indicating in the “Basket” the method of delivery and payment method, the Customer places the order by sending the order form to the Seller, selecting the “Order with obligation to pay” button on the Store Website. Each time before shipping, the Customer is informed of the total purchase price of the Goods together with the delivery costs, as well as any additional costs related to the concluded Agreement. Placing an order constitutes the submission by the Customer to the Seller of an offer to conclude a Sales Agreement for the Goods that are the subject of the order. Each time the Customer places an order, they receive a confirmation of the order via e-mail to the e-mail address provided when placing the order. Then, after confirming the order, the Seller sends to the e-mail address provided by the Customer, information about the acceptance of the order for execution. This information is a statement by the Seller about the acceptance of the Customer’s offer, referred to in § 5, paragraph 1 of the Regulations, and at the moment the Customer receives this information, an Agreement with the Seller is concluded. From this moment, editing the order (changing the quantity, adding or removing products) will not be possible. The sales agreement is concluded in Polish, with content consistent with the Regulations. After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them via e-mail to the e-mail address provided by the Customer. After the Customer receives confirmation of acceptance of the offer, the process of order fulfillment by the Seller begins, whereby:

in the case of placing an order payable on delivery – the processing starts immediately, with the Seller maintaining the order of placed orders;
in the case of placing an order paid by traditional transfer – the processing time begins after the payment for the placed order has been credited to the Store’s bank account;
in the case of placing an order paid using express payments – the processing begins after the Seller receives confirmation of the Customer’s payment from the express payment system. Orders placed in the Store are processed during Store opening hours (on working days, from Monday to Friday, from 7:00 a.m. to 3:00 p.m.). A receipt or e-receipt is issued for each order. A VAT invoice is issued at the Customer’s request. Documents confirming the purchase (receipt or VAT invoice) are attached to each ordered Goods or sent electronically, unless otherwise indicated, to the address provided in the order. It is assumed that by placing an order, the buyer agrees to receive a document confirming the purchase in electronic form.

§ 6. Delivery of ordered Goods

Delivery of the Goods that are the subject of the order takes place in the manner chosen by the Customer. When placing an order, the Customer may choose any Delivery method from those provided by the Seller. The Delivery Cost of the ordered Goods is each time indicated by the Seller and added to the total value of the order in the order summary. Orders placed in the Store are processed only on working days. Orders placed on Saturdays, Sundays and holidays are processed on the next working day, maintaining the order in which orders were placed. The ordered Goods are delivered to the Customer via the Supplier to the address indicated by the Customer, except that if the Customer has chosen the InPost parcel locker delivery option – then the delivery address will be the address of the selected parcel locker. The Seller enables collection of ordered Goods in person at the Seller’s registered office. In the event of choosing the form of Delivery of ordered Goods as personal collection, the Customer will be able to collect the Goods at the Seller’s registered office, at the hours indicated in § 5, paragraph 12 of the Regulations. In order to collect the ordered Goods, the Customer must present the order number. The Seller is obliged to deliver Goods free from defects. At the time of receipt, the Customer is obliged to check the condition of the shipment. Receipt of the shipment must be confirmed by a written receipt confirming receipt of the package in an intact condition. If its condition suggests earlier opening or destruction of the contents, the Buyer should write a protocol of damage to the shipment together with the delivery person. The Customer should inform the Seller of this fact as soon as possible. Estimated delivery dates do not constitute guaranteed delivery dates.

§ 7. Payment

The purchase prices of the Goods posted on the Store Website are gross prices and do not include information on delivery costs and any other costs that the Customer will be obliged to incur in connection with the Agreement, about which the Customer will be informed when selecting the delivery method and placing the order. The following payment methods are possible within the Store:

cash on delivery – upon receipt of the shipment;
by transfer to the Seller’s bank account: PL 34 1240 6524 1111 0011 1847 9799;
quick payments – processed by PayPro company.
A Customer who has selected the bank transfer payment option is obliged to pay for the placed order within 5 business days from the date of placing the order. In the payment title, it is sufficient to provide only the order number.
In the event that payment is not made within the above-mentioned deadline, the entitled party may – in case of delay by the other party – withdraw from the Agreement without setting an additional deadline for payment, pursuant to Article 492 of the Polish Civil Code.
Withdrawal from the Agreement may take place within 7 days from the date of conclusion of the Agreement.
The above right applies in particular in the case of the Customer’s failure to fulfill the obligation to make payment in accordance with the submitted offer to conclude the Agreement.
In such a situation, after the ineffective expiry of the deadline for making payment, the Seller will send to the Customer – via electronic mail to the e-mail address indicated in the order – a declaration of withdrawal from the Agreement on the basis of Article 492 of the Polish Civil Code.

§ 8. Liability under Warranty in Sales Agreements with Entrepreneurs

The Seller ensures the delivery of new, full-value Goods free from physical and legal defects, and in connection with this the Seller is liable for any non-conformity of the consumer goods with the Sales Agreement. In the event that the Goods are defective, the Entrepreneur shall be entitled to:

The right to demand a price reduction or to withdraw from the Sales Agreement, unless the Seller promptly and without undue inconvenience to the Entrepreneur replaces the defective Goods with Goods free from defects or remedies the defect.
The above limitation shall not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfill the obligation to replace the Goods with defect-free ones or to remove the defects.
The Entrepreneur may, instead of the defect removal proposed by the Seller, demand the replacement of the Goods with defect-free ones, or instead of the replacement, demand the removal of the defect, unless bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would involve excessive costs compared to the method proposed by the Seller.
When assessing whether the costs are excessive, the value of defect-free Goods, the type and significance of the identified defect, as well as the inconvenience to which the Entrepreneur would be exposed by another method of satisfying their claim, shall be taken into account.
Requests to replace the defective Goods with those free from defects or to remove the defect. In such a situation, the Seller is obliged to replace the defective Goods with those free from defects or to remove the defect within a reasonable time, without causing additional inconvenience to the Entrepreneur. The Seller may refuse to comply with the Entrepreneur’s request if bringing the Goods into compliance with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs in comparison with the second possible method of bringing them into compliance with the Sales Agreement. The costs of repair or replacement shall be borne by the Seller. Any complaints regarding non-conformity of the Goods with the Sales Agreement shall be submitted by the Entrepreneur to the Seller in writing to the Seller’s registered office address or electronically to the e-mail address: sklep@laq.pl .
An Entrepreneur exercising rights under warranty is obliged to deliver the defective Goods purchased to the Seller’s address indicated in § 2 para. 1 of the Regulations. The Seller is liable under the warranty if the defect in the Goods is discovered before the expiry of two years from the date of issue of the Goods to the Entrepreneur. The claim for removal of the defect or replacement of the Goods with defect-free ones expires after one year from the date of discovery of the defect, but this period cannot end before the expiry of the period specified in the first sentence. During this period, the Entrepreneur may withdraw from the Sales Agreement or submit a declaration of a price reduction due to the defect in the Goods. If the Entrepreneur requested the replacement of the Goods with defect-free ones or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of a price reduction begins at the moment of ineffective expiry of the period for replacement of the Goods or removal of the defect. Sprzedawca zobowiązuje się ustosunkować do reklamacji w terminie 14 dni od dnia jej otrzymania. W przypadku gdy do rozpatrzenia reklamacji niezbędne jest dokonanie oględzin reklamowanego towaru, Sprzedawca ustosunkuje się do złożonej reklamacji po otrzymaniu i dokonaniu oględzin reklamowanego towaru. If the complaint is justified, the Seller undertakes to replace the defective Goods with defect-free ones or remove the defect within 14 days from the date of submission of the complaint by the Entrepreneur. The Entrepreneur may also file a complaint in connection with the use of free services provided by the Seller electronically. The complaint may be filed in electronic form and sent to the e-mail address: sklep@laq.pl or via the contact form available on the Store Website or by phone at one of the numbers indicated on the Store Website. In the content of the complaint, the Entrepreneur is obliged to indicate a description of the problem that has occurred. The Seller is obliged to respond to the submitted complaint within a period not exceeding 14 days from the date of receipt of the complaint. Within this period, the Seller undertakes to provide an answer to the Entrepreneur.

§ 9. The right to complain about the non-conformity of the Goods with the Sales Agreement for Consumers and Entrepreneurs with Consumer rights

In the event of non-conformity of the Goods with the content of the concluded Sales Agreement, the Consumer and the Entrepreneur with Consumer Rights shall be entitled to the rights specified in this paragraph of the Regulations.
The Goods shall be deemed to be in accordance with the Sales Agreement when the following are in accordance with the content of the concluded Sales Agreement:
- its description, type, quantity, quality, completeness and functionality;
- suitability for a specific purpose for which it is required by the Consumer or Entrepreneur with Consumer rights, about which the Consumer/Entrepreneur with Consumer rights informed the Seller at the latest at the time of conclusion of the contract, and the Seller accepted the information received.
In order to be considered compliant with the Sales Agreement, the Goods must:
- be suitable for the purposes for which the Goods are normally used, taking into account applicable laws, technical standards or good practice;
- to occur in such quantity and to have such characteristics, including durability and safety, as are typical for the Goods and which the Consumer or the Entrepreneur with Consumer Rights may reasonably expect, taking into account the nature of the Goods and any public statements made by the Seller, its legal predecessors, or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
  - he was not aware of the given public statement and, assessing the matter reasonably, could not have known about it;
  - the public statement made by the Seller was rectified prior to the conclusion of the contract, in the same conditions and form in which the public statement was made, or in a comparable manner;
  - the public statement made by the Seller did not influence the decision of the Consumer or the Entrepreneur with Consumer Rights to conclude the Sales Agreement.
- be supplied with the packaging, accessories and instructions that a Consumer or an Entrepreneur with Consumer rights may reasonably expect to be provided;
- be of the same quality as the sample or model that the Seller made available to the Consumer or the Entrepreneur with the rights of the Consumer before concluding the Sales Agreement, and correspond to the description of such sample or model.
The Seller shall not be liable for the lack of conformity of the goods with the Sales Agreement to the extent referred to in paragraph 2 or 3 of this section, if the Consumer or Entrepreneur with the rights of the Consumer, at the latest at the time of conclusion of the Sales Agreement, has been expressly informed that a specific feature of the goods deviates from the requirements of conformity with the agreement specified in paragraph 2 or 3, and has expressly and separately accepted the lack of a specific feature of the Goods.
The Seller shall be liable for the lack of conformity of the Goods with the Sales Agreement resulting from improper installation of the Goods in the event that:
- the assembly of the Goods was carried out by the Seller or under his responsibility;
- improper installation carried out by the Consumer or an Entrepreneur with Consumer authorisation resulted from errors in the instructions provided by the Seller or a third party,
The Seller shall be liable for any lack of conformity of the Goods with the Sales Agreement, existing at the time of delivery of the Goods and revealed within two years of that time, unless the expiry date of the Goods for use, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that any lack of conformity of the Goods with the Sales Agreement, which became apparent before the expiry of two years from the time of delivery of the Goods, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the content of the Sales Agreement.
The Seller may not invoke the expiry of the time limit for determining the lack of conformity of the Goods with the content of the concluded Sales Agreement, specified in paragraph 6 of this section, if the lack of conformity of the Goods with the Agreement was fraudulently concealed from the Consumer or the Entrepreneur with the rights of the Consumer.
In a situation where the Goods are inconsistent with the content of the concluded Sales Agreement, the Consumer or the Entrepreneur with the rights of the Consumer may demand that the Goods be repaired or replaced.
The Seller may replace the Goods with those free from defects in a situation where the Consumer or an Entrepreneur with the rights of the Consumer requests their repair, or when the Seller may repair them when the Consumer or an Entrepreneur with the rights of the Consumer requests the replacement of the Goods, if bringing the Goods into conformity with the Sales Agreement in a manner chosen by the Consumer/Entrepreneur with the rights of the Consumer is impossible or would require excessive costs for the Seller. If the repair and replacement of the Goods are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the agreement.
When assessing the excessiveness of the costs referred to in paragraph 9 of this section, all circumstances of restoring the Goods to conformity with the Sales Agreement are taken into account for the Seller, in particular the significance of the lack of conformity of the Goods with the Sales Agreement, the value of the Goods in conformity with the agreement and excessive inconvenience for the Consumer/Entrepreneur with the Consumer’s rights resulting from the change in the method of bringing the Goods into conformity with the Sales Agreement.
The Seller shall repair or replace the Goods within a reasonable time from the moment the Seller has been informed by the Consumer or Entrepreneur with the rights of the Consumer about the lack of conformity of the Goods with the Sales Agreement, and without excessive inconvenience to the Consumer/Entrepreneur with the rights of the Consumer, taking into account the specificity of the Goods and the purpose for which the Consumer/Entrepreneur with the rights of the Consumer acquired them. The costs of repairing or replacing the Goods, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller.
The Consumer or Entrepreneur with Consumer rights is obliged to make the Goods available to the Seller in order to restore their compliance with the Agreement. The costs of making the Goods available by the Consumer or Entrepreneur with Consumer rights are borne by the Seller.
In a situation where the Goods were installed by the Consumer or an Entrepreneur with the Consumer’s authorizations before their lack of compliance with the Sales Agreement was revealed, the Seller is obliged to dismantle the Goods and reinstall them after repair or replacement, or commissions a third party to perform these activities. The costs resulting from the performance of the above activities are borne by the Seller.
The Consumer or Entrepreneur with the rights of the Consumer is not obliged to pay the Seller for the normal use of the Goods in a situation where they have been replaced with another one.
In a situation where the Goods are inconsistent with the Agreement, the Consumer or Entrepreneur with the rights of the Consumer may submit a declaration of a price reduction or withdrawal from the Sales Agreement when:
- The Seller refused to bring the Goods into compliance with the Sales Agreement, in accordance with § 9 section 9 of the Regulations;
- The Seller has failed to bring the Goods into compliance with the Sales Agreement, in accordance with § 9, paragraphs 11–13 of the Regulations.
- The Goods continue to be non-compliant with the Agreement, despite the Seller’s attempts to bring the Goods into compliance with the Agreement;
- the lack of conformity of the Goods with the Sales Agreement is so significant that it justifies a price reduction or withdrawal from the Sales Agreement without first resorting to the remedies specified in this paragraph;
- it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without significant inconvenience to the Consumer or the Entrepreneur with Consumer Rights.
In the event of a reduction in the price of the Goods, the reduced price must remain in such proportion to the price resulting from the Sales Agreement in which the value of the Goods that are inconsistent with the Sales Agreement remains in relation to the value of the Goods that are consistent with the Sales Agreement.
The Seller is obliged to respond to a complaint submitted by a Consumer or an Entrepreneur with Consumer rights within 14 days of receiving it.
The Seller shall return to the Consumer or the Entrepreneur with the rights of the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the statement of the Consumer or the Entrepreneur with the rights of the Consumer about the price reduction.
A Consumer or an Entrepreneur with Consumer rights may not withdraw from the contract if the lack of conformity of the Goods with the Sales Agreement is immaterial. It is presumed that the lack of conformity of the Goods with the Sales Agreement is material.
In the event that, under the Sales Agreement concluded by the Consumer or the Entrepreneur with Consumer Rights, the Consumer or the Entrepreneur with Consumer Rights has purchased multiple Goods, the right to withdraw from the Agreement may apply only to those Goods, as well as to any other Goods purchased together with the non-conforming Goods, if it cannot reasonably be expected that the Consumer or the Entrepreneur with Consumer Rights would agree to retain only the Goods that conform to the Sales Agreement..
In the event that the Consumer or the Entrepreneur with Consumer Rights exercises the right to withdraw from the Sales Agreement, the Consumer or the Entrepreneur with Consumer Rights is obliged to return the Goods to the Seller without undue delay.
The return of the Goods shall be made at the Seller’s expense.
The Seller is obliged to refund the price paid for the Goods to the Consumer or the Entrepreneur with Consumer Rights without undue delay, and in any case no later than within 14 days from the date of receipt of the Goods or proof of its return.
The refund of the purchase price of the returned Goods is made by the Seller using the same method of payment as used by the Consumer or the Entrepreneur with the rights of the Consumer, unless the Consumer or the Entrepreneur with the rights of the Consumer has expressly agreed to another method of refund that does not involve any costs for him.

§ 10. Right to withdraw from the contract

Pursuant to the Act of 30 May 2014 on Consumer Rights, the Consumer and the Entrepreneur with Consumer Rights who has concluded the Agreement, including a Sales Agreement via the Online Store, may withdraw from the Agreement without stating any reason by submitting an appropriate written declaration within 14 days, calculated from the date of delivery of the Goods (i.e. from the date the Goods are received by the Consumer).
The deadline for withdrawal from the Agreement begins at the moment the Consumer, Entrepreneur with Consumer rights or a third party indicated by them other than the carrier take possession of the Goods.
The Consumer and the Entrepreneur with the rights of the Consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The template of the declaration is an annex to these regulations.
Rules for Returning Clothing:
- The Customer may try on the Clothing in order to ascertain its nature, characteristics and functioning (e.g. to check the size and fit).
- It is prohibited to use the Clothing in a manner that exceeds ordinary trying on.
- We do not accept returns of Clothing that shows signs of use, has been washed, is stained (e.g. with makeup, creams, deodorant), is contaminated with pet hair, has a strong odour (e.g. perfume, smoke), or is missing the original labels/tags.
- In the event that traces of use of the Clothing are found in a manner exceeding what is necessary to ascertain its nature, characteristics and functioning, the Customer shall be liable for the reduction in the value of the Goods. The Seller shall have the right to deduct an appropriate amount from the refunded payment.
- The Clothing should be returned in the original, complete and undamaged packaging in which it was delivered, or in other packaging that ensures safe transport.
The declaration of withdrawal from the contract together with the Goods should be sent to the Seller’s address or in electronic form via post to the e-mail address: sklep@laq.pl. The Consumer and the Entrepreneur with the rights of the Consumer are obliged to return the Goods to the Seller within 14 days from the date on which they withdrew from the contract. To meet the deadline, it is sufficient to return the Goods before it expires.
In the event of withdrawal from the Agreement, it is deemed not to have been concluded.
If the Consumer or an Entrepreneur with the rights of a Consumer has submitted a declaration of withdrawal from the Agreement before the Seller has accepted his offer, the offer shall cease to be binding.
The return of the Goods shall be made to the Seller’s address.
The Seller shall, within 14 days from the date of receipt of the declaration of withdrawal from the Agreement, refund to the Consumer or the Entrepreneur with Consumer Rights all payments made by him/her, including the cost of delivery of the Goods (with the exception of additional costs resulting from the method of delivery chosen by the Consumer or the Entrepreneur with Consumer Rights other than the cheapest one offered by the Seller), subject to § 10 para. 4. The Seller may withhold the refund of payments received from the Consumer or the Entrepreneur with Consumer Rights until the Goods are returned or until the Consumer or the Entrepreneur with Consumer Rights provides proof of returning the Goods, whichever occurs first.
If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for the additional costs incurred by him.
The Seller will refund the payment using the same method of payment that was used by the Consumer or the Entrepreneur with the rights of the Consumer, unless the Consumer or the Entrepreneur with the rights of the Consumer has expressly agreed to another method of refund that does not involve any costs for him.
The Consumer or Entrepreneur with Consumer rights bears the costs of returning the Goods to the Seller.

§ 11. Free services

The Seller provides the following free services to Customers via electronic means:
1. Contact form;
2. Maintaining a Customer Account;
3. Newsletter.
The services indicated in paragraph 1 above are provided free of charge 7 days a week, 24 hours a day.
The Seller reserves the right to select and change the type, form, time and method of granting access to selected services, about which it will inform Customers in a manner appropriate for changing the Regulations.
The Newsletter service consists of sending the Customer ordered commercial information by the Seller. Commercial information should be understood as messages containing information about new products or services in the Seller’s offer. The Newsletter is sent to all Customers who have made a subscription.
The Customer may use the Newsletter service by signing up for a subscription. For this purpose, they are required to fill out the registration form available on the Store Website. After sending it to the Seller, the Customer receives an activation link to the e-mail address provided in the form in order to confirm the registration for the Newsletter subscription. Upon activation of the link by the Customer, an agreement for the provision of the Newsletter service is concluded.
The Customer may at any time resign from using the Newsletter service by deleting his/her subscription via the link provided in each e-mail sent by the Seller as part of the Newsletter service.
The Contact Form service consists of providing functionality enabling the sending of messages to the Seller via a form placed on the Store Website.
You can opt out of the Contact Form service at any time by ceasing to send messages via the contact form.
The Customer Account Management Service is available after Registration on the terms described in the Regulations and consists of providing the Customer with a dedicated panel within the Store Website, enabling the Customer to modify the data provided during Registration, as well as to track the status of orders and the history of orders already completed.
A Customer who has registered may submit to the Seller a request to delete the Customer Account, and in the event of a request to delete the Customer Account by the Seller, it may be deleted within 14 days of submitting the request.
The Seller is entitled to block access to the Customer Account and free services described in this section of the Regulations, in the event that the Customer acts to the detriment of the Seller or other Customers, the Customer violates legal regulations or provisions of the Regulations, and also when blocking access to the Customer Account and free services is justified by security reasons – in particular: the Customer breaking the security of the Store Website or other hacking activities. Blocking access to the Customer Account and free services for the above reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services.

§ 12. Termination of the Agreement for the provision of services by electronic means

The Customer and the Seller may, at any time and without giving reasons, terminate the agreement for the provision of services by electronic means, subject to the retention of rights acquired by the other party before the termination of the above-mentioned agreement and the provisions of this point of the Regulations.
The Customer who has registered terminates the contract for the provision of services by electronic means by sending an appropriate declaration of intent to the Seller, using any means of distance communication that enables the Seller to become familiar with the Customer’s declaration of intent.
The Seller terminates the contract for the provision of services electronically by sending an appropriate declaration of intent to the Customer to the e-mail address provided by the Customer during Registration.

§ 13. Personal data protection

The use of the Store and free services offered through the Store by the Seller involves the need to process the Customer’s data.
The Client’s personal data are processed in accordance with the provisions of the law, including the provisions of Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Detailed rules for processing the Customer’s personal data are included in the Privacy Policy posted on the Store’s website.

§ 14. Opinions in the Online Store

The Online Store Customer has the option of voluntarily and free of charge issuing an opinion regarding purchases made in the Online Store. The subject of the opinion may also be an assessment, photo or review of a product purchased in the Online Store.
After making purchases in the Online Store, the Seller transfers the data necessary to create an email invitation to the company handling the survey process. Sending surveys and the process of collecting opinions in forms is fully handled by TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an email with a request to leave an opinion and a link to an online form enabling it to be issued – the online form allows you to answer the Seller’s questions about purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. In the event of failure to leave an opinion after receiving the first invitation to leave an opinion, TrustMate may re-send the invitation.
An opinion may only be submitted by a Customer who has made a purchase in the Seller’s Online Store.
Opinions submitted by the Customer are published by the Seller in the Online Store and the TrustMate.io business card.
The issuance of an opinion may not be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
An opinion can only be issued for products actually purchased in the Seller’s Online Store. It is prohibited to conclude fictitious/sham sales agreements for the purpose of issuing an opinion. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment.
An opinion may be removed by its author at any time.

§ 15. Final provisions

The Seller shall be liable for failure to perform or improper performance of the contract, and in the case of contracts concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the event of intentional damage and within the limits of the losses actually incurred by the Customer who is an Entrepreneur.
The Regulations are available to all Customers in electronic version on the Store’s website.
Each Customer may record the content of the Regulations by printing them out or saving them on a durable medium.
The Store website uses cookies, which help the service to work better. Detailed information about the cookies used is available in the Privacy Policy.
In matters not regulated by the Regulations, the provisions of generally applicable law shall apply.
The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are executed on the basis of the Regulations that were in force on the date of placing the order by the Customer. The change to the Regulations comes into force on the date of publication of the amended Regulations on the Store Website. The Seller will inform the Customer 14 days before the entry into force of the new Regulations about the change to the Regulations by means of a message sent electronically containing a link to the content of the amended Regulations. If the Customer does not accept the new content of the Regulations, they are obliged to notify the Seller of this fact, which results in the termination of the contract in accordance with the provisions of § 11 of the Regulations.
These Regulations are effective from January 9, 2023.